Hire Terms & Conditions

Effective date: 28 October 2026

1. Our service

Eveline Sia provides event equipment for hire, including buffet serving equipment, chafing dishes, display plinths and other event-display items.

Unless specifically agreed in writing, our hire service does not include food, catering, food preparation, waiting staff, event planning, venue decoration or styling, or installation beyond any setup specifically included in your written quotation.

Customers, caterers and event organisers remain responsible for the food, food safety and operation of their event.

2. Availability requests

Submitting an availability request through our website does not create a confirmed booking. After receiving your request, we will check equipment availability, quantity, hire dates, collection or delivery requirements, location and any additional requirements.

Equipment is not reserved until we have confirmed the booking and received the payment stated in your quotation.

3. Prices and quotations

Website prices marked “From” are guide prices. Your final price may depend on equipment selected, quantity, length of hire, delivery or collection arrangements, setup requirements, additional services and any refundable security deposit.

Your final quotation will be provided before payment is requested. We will not add additional charges after booking unless they relate to an agreed change, late return, loss, damage or another charge clearly permitted under these terms.

4. Payment and booking confirmation

Once your hire request has been approved, we will send a secure payment link or invoice. Your booking is confirmed only when we have approved your request, provided the final quotation, you have accepted these terms and the required payment has been received.

5. Security deposit

Some equipment may require a refundable security deposit. The amount will be stated before you book.

Where a deposit applies, it will normally be returned after the equipment has been inspected. Reasonable deductions may be made for loss, damage beyond normal wear and tear, missing parts, exceptional cleaning caused by misuse, or late return where this causes a reasonable financial loss.

We will explain any proposed deduction and, where appropriate, provide evidence of the loss, damage or additional cost.

6. Hire period

Your agreed hire period will be shown on your booking confirmation. Equipment must be ready for collection or returned by the agreed date and time. Extensions are subject to availability and may incur an additional hire charge.

7. Collection

Where collection has been agreed, the customer must collect the equipment at the agreed time and location and is responsible for transporting it safely after collection.

8. Delivery and collection service

Where delivery is requested, the charge will be confirmed before booking. Customers must provide the correct address, contact number, reasonable venue access and relevant parking or loading information.

Reasonable additional costs caused by incorrect information, unreasonable waiting time or inaccessible premises may be charged where those costs were caused by circumstances within the customer’s control.

9. Customer responsibility for equipment

From collection or delivery until return, the customer must take reasonable care of the equipment. Equipment must not be misused, deliberately damaged, altered, sub-hired without written permission or used for a purpose for which it was not designed.

10. Food and catering responsibility

Eveline Sia supplies equipment only unless expressly agreed otherwise in writing. The customer or appointed caterer is responsible for food preparation, food hygiene, food temperatures, allergens, food safety, safe use of heating elements or fuel and compliance with applicable food-safety requirements.

11. Damage, breakages and missing items

Please tell us as soon as possible if equipment is damaged, broken, lost or missing. Normal wear and tear is not treated as customer damage.

Where damage or loss occurs because of misuse, negligence or failure to take reasonable care, the customer may be responsible for the reasonable cost of repair, replacement or missing components.

12. Cleaning

Equipment should be returned in a reasonably clean condition unless your quotation states that cleaning is included. Do not use abrasive chemicals, scourers or products that may damage polished, plated, painted or decorative surfaces.

A reasonable exceptional-cleaning charge may apply where equipment is returned in a condition requiring additional cleaning because of misuse.

13. Late returns

Equipment must be returned at the agreed time. A reasonable additional hire fee may be charged for late return. Where a late return prevents us from fulfilling another confirmed booking, we may seek to recover reasonable losses directly caused by the delay where legally permitted.

14. Customer cancellation

Please notify us as soon as possible if you need to cancel. Any cancellation charge will take account of notice given, costs reasonably incurred, work already completed and whether we can reasonably re-hire the equipment.

We will not impose an excessive cancellation charge or automatically retain payments where doing so would be unfair. Where you have a statutory right to cancel, nothing in these terms removes or limits that right.

15. Changes to a booking

Changes to the event date, equipment, quantity, delivery address, hire duration or collection arrangements are subject to availability. Any change affecting the cost will be confirmed before the booking is amended.

16. Cancellation by Eveline Sia

If we cannot fulfil a confirmed booking because of circumstances within our control, we will offer an appropriate solution which may include suitable replacement equipment, an alternative arrangement or a refund of amounts paid for equipment we cannot supply.

17. Events outside our reasonable control

We will not be responsible for delay or failure caused by events outside our reasonable control, such as severe weather, major transport disruption, emergency restrictions, fire or other exceptional circumstances. We will contact you as soon as reasonably possible and work with you to find a fair solution.

18. Equipment appearance

We take reasonable care to ensure website photographs represent our equipment accurately. Lighting, photography and screen settings may cause colours or finishes to appear slightly different. Where an image is an example or styling image rather than the exact individual hire item, you remain entitled to receive equipment matching the description in your confirmed booking.

19. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, and nothing affects your statutory rights.

Except where the law provides otherwise, we are not responsible for losses caused by misuse of equipment, failure to follow instructions, unsafe food handling by the customer or caterer, acts or omissions of independent suppliers or circumstances outside our reasonable control.

20. Complaints and problems

If there is a problem with your equipment or booking, please contact us as soon as possible so we have a reasonable opportunity to resolve it.

Email: evelinesiaevents@gmail.com

21. Personal information

We use customer information to process enquiries, manage bookings, arrange delivery or collection, process payments, communicate about bookings and meet legal or administrative requirements. Personal information will be handled in accordance with applicable UK data-protection law and our Privacy Policy.

22. Website photographs and intellectual property

Unless otherwise stated, Eveline Sia branding, original written content and promotional materials may not be copied or commercially reused without permission. Third-party product or supplier photographs remain the property of their respective owners where applicable.

23. Statutory rights

Nothing in these Terms & Conditions affects the rights that consumers have under UK law. If any provision conflicts with a legal right that cannot lawfully be excluded, the legal right will take priority.

24. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Consumers may also have rights to bring proceedings in courts applicable to where they live.

25. Acceptance of these terms

Before making payment, customers should be given the opportunity to read these Terms & Conditions. By proceeding with a confirmed booking and making the required payment, you acknowledge that you have been given access to these terms and agree to the terms applicable to your booking.